Cancellation & Refund Policy

At DhunAI, we are committed to providing creators, musicians, and businesses with transparent, reliable generative audio services. This Cancellation and Refund Policy outlines your rights and our obligations regarding subscription renewals, billing cycles, credit allocations, and refund eligibility under applicable Indian consumer regulations.

1. Subscription Cancellation

You may cancel your recurring subscription (Creator Plan or Pro Studio Plan) at any time through your Account Settings or by sending an email with your registered email ID to support@dhunai.com.

• Immediate Access: When you cancel, your subscription will remain active until the end of the current paid billing cycle (monthly or annual).
• No Auto-Renewal: Upon cancellation, your payment method (UPI Autopay, Credit Card, or NetBanking e-mandate) will not be debited for subsequent cycles.
• Retained Rights: All commercial licenses and audio stems exported during your active paid period remain permanently valid and royalty-free even after cancellation.

2. Refund Eligibility & Guidelines

Because DhunAI provides immediate access to computational GPU infrastructure, neural audio models, and instantaneous digital downloads upon prompt execution, our refund parameters are defined as follows:

A. 48-Hour Technical Failure Guarantee

If you upgrade to a paid tier and encounter a persistent technical defect preventing music generation (e.g., system outages, unrendered audio files, or unfulfilled stem downloads) that our support team cannot resolve within 48 hours, you are entitled to a 100% full refund of your current billing period.

B. Accidental Unused Renewals (7-Day Grace Window)

If your annual or monthly subscription automatically renewed and you did not use any generation credits during the new billing period, you may request a full refund within 7 calendar days of the debit date.

C. Situations Not Eligible for Refunds

• Consumed Generation Credits: Once song generation tokens, 4-stem DAW exports, or master audio tracks have been rendered and downloaded, refunds cannot be issued for consumed GPU compute.
• Subjective Artistic Preference: Audio generated according to your prompt parameters that does not align with personal artistic taste is not considered a platform defect. We encourage using the free plan and refining prompt lyrics or musical tags.
• Terms Violations: Accounts suspended or terminated for violating our Acceptable Use Policy (e.g., generating defamatory, non-consensual vocal clones, or illegal content) forfeit all refund claims.

3. How to Request a Refund

To initiate a refund request, submit a ticket through our Contact Form or email billing@dhunai.com with the following details:

1. Your registered DhunAI email address
2. Transaction ID or Invoice Number (from Razorpay, Cashfree, or Stripe)
3. Date of transaction and payment method used (UPI / Card / NetBanking)
4. Brief explanation of the technical issue or cancellation request

4. Refund Processing Timeline

Once your refund request is validated and approved by our billing team:

• UPI Payments: Credited back to the original VPA/Bank Account within 2 to 4 business days.
• Credit/Debit Cards & NetBanking: Credited back to the issuing bank within 5 to 7 business days, depending on your bank's settlement cycle.
• You will receive an automated confirmation email with the payment gateway reference number (ARN/RRN) as soon as the refund is issued.

5. Nodal Grievance & Dispute Resolution

For escalated billing disputes or queries regarding statutory consumer rights under the Consumer Protection (E-Commerce) Rules, 2020: